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Customers with Disabilities

General Conditions of Acceptance

TAME Airlines fully complies with the Air Carrier Access Act (ACAA). For additional information, you may request a copy at any TAME Airlines airport location, city ticket office, through our Consumer Affairs office, or you may simply print a copy of the U.S. Department of Transportation (DOT) regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382).

The purpose of the ACAA is to ensure that customers with disabilities cannot be discriminated against, when traveling on an airline, solely because of a disability.

If problems are encountered when traveling with us, feel free to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware of applicable Federal Aviation Administration (FAA) and DOT disability regulations. They will be glad to respond to any questions or concerns. Our CROs are available at all airport locations or via telephone during our schedule flight service times.

The DOT has a toll free hotline to assist passengers with disabilities. If you would like to contact DOT or visit their website.

In an effort to better assist you, more information about our services for customers with disabilities has been provided below. http://airconsumer.ost.dot.gov/rules/rules.htm

Reservations

To make a reservation by telephone, call our Reservations Center. When making your reservation, simply inform the Reservation Representative of your special needs. Our Reservations Representatives are trained to accommodate your special needs. If you are not sure, ask them what assistance is available and inform them how your needs can best be met. In addition, let us know:

  •     If you need assistance to/from the ticket counter and departure gate.
  •     If you will be traveling with a service animal.
  •     If you will be traveling with a mobility or other assistive device.
  •     If you will be traveling with a motorized assistive device and, if so, what type of battery it uses. Please inform TAME Airlines at least 48 hours prior to your scheduled flight departure. If you are using a wheelchair it is beneficial to inform the Reservations Representative whether you:
  •     Can go up and down steps.
  •     Can walk to your assigned seat.
  •     Need Assistance boarding and/or disembarking the aircraft.
  •     Whether you will be traveling with a personal care attendant to assist you.

Other information you may relay to the Reservations Representative are:

  •     If you are blind or have limited sight.
  •     If you are deaf, hard of hearing or deaf blind.
  •     If you have special seating request due to mobility needs or any other disability reason.
  •     If you are traveling with a Service Animal
  •     If you are traveling with a personal care attendant and need adjacent seating or if a personal care attendant or medical equipment service company will be meeting you.
  •     If you are transporting and/or using a Personal Portable Oxygen Concentrator.
  •     Any other special request.

Seating Accommodations

TAME Airlines will assign a seat to your scheduled flight departure if you:

  •     Will be requiring assistance with a boarding chair to get to/from your seat.
  •     Will be traveling with a personal care attendant
  •     Will be traveling with a service animal
  •     Have a fused or immobile leg

Travel with a medical escort or personal care attendant is required if:

  •     Because of a mental disability, you are unable to understand or respond appropriately to safety instructions from TAME Airlines personnel
  •     You have a mobility disability so severe that you would be unable to assist in your own evacuation of the aircraft in the event of an emergency
  •     You are both deaf and blind, and you cannot establish communication with or are unable to respond appropriately to a safety briefing or safety instructions from TAME Airlines personnel

If you advise TAME Airlines that you fit into one of the above categories, you will be required to provide your own personal care attendants and the attendant, must act as your Safety Assistant, the carrier shall not charge for the transportation of the attendant.

Gate Service

Please inform the gate staff if you have a vision or hearing disability. Sitting in the boarding area assigned seats that we can inform you about any important announcements made before the flight departs or to assist you with boarding.

During the Flight

TAME Airlines will do its best to assist our customers with special needs. We are not qualified to provide certain types of medical assistance and are not permitted to administer or dispense medication. We will not assist with eating or lavatory functions. TAME Airlines personnel can provide additional information regarding the availability of emergency medical services.

Mobility Needs

Assistive Device

Assistive Devices are defined as:

    Any piece of equipment that assists a customer with a disability to cope with the effects of his or her disability. Such devices are intended to assist a customer with a disability to hear, see, communicate, maneuver, or perform other functions of daily life, and may include medical devices and medication.
    Wheelchairs, motorized scooters, walkers, crutches, canes, braces, portable toilets, and other devices, equipment or items which assist customers with their disability.

Fees / Charges

There is no weight limit for assistive devices. Assistive devices will be accepted as cabin baggage or checked baggage; however must be safely stowed as determined by TAME Airlines personnel at the time of check-in and will not count towards your baggage allowance, and will be carried free of charge. Any assistive devices packed within a suitcase with other items will not be exempt from baggage charges.

If space is not available in the cabin for your assistive device, it will be tagged for special handling and placed in the cargo hold as you board the aircraft so as long as you do not need the assistive device during the flight.

At the time of check-in, the TAME Airlines representative at the airport will determine when the transportation of the assistive device is free of charge. Only the primary assistive device will be accepted free of charge. Additional assistive devices not used as a primary assistive device are subject to standard baggage rules and fees.

Ticket Counter Service / Check-in

The following information will assist you as you check in for your flight:

    You should be at the airport to check in with enough time to get to the departure gate at least one hour prior to the scheduled departure time. If you require assistance with your mobility device, we recommend being at the departure gate at least two hour prior to the scheduled departure so that you may take advantage of pre-boarding the flight.
    Please inform us of your special needs so proper assistance can be provided immediately.
    All of TAME Airlines aircraft are equipped with space available inside the passenger cabin to stow one standard-size manual personal wheelchair. Customers who wish to stow their wheelchair onboard shall present themselves during pre-boarding. The onboard wheelchair stowage area will allow your wheelchair to be stowed with priority over other carryon items, with the exception of through flights. Otherwise, the wheelchair will be tagged for special handling and stowed in the cargo hold of the aircraft.

Please inform TAME Airlines of any special assistance you may need. In particular, tell us:

    If you are traveling with an assistive device or mobility aid
    If you are traveling with a mobility device that requires assembly and disassembly. TAME Airlines requests that you provide instructions on the proper way to assemble and disassemble your mobility device. Note: If you are traveling with a battery-powered wheelchair, please provide us with your own tools to ensure proper disconnection of your battery.
    If you require extra time while boarding the aircraft.
    If you require boarding using an aisle chair.
    If you are traveling with a companion who will assist you. If you wish to be seated near an accessible lavatory.
    Any other information we need to know about your special needs so proper assistance can be provided immediately.

Boarding the Aircraft

If you require extra time or assistance to board, the aircraft please inform us. If necessary, TAME Airlines has a boarding chair to assist you to your seat. These chairs are considerably narrower than a standard wheelchair and can maneuver through the narrow aisles of our aircraft.

If you require assistance to transfer, please provide us clear instructions on how you wish to be transferred.

Deplaning the Aircraft

If you need extra time exiting the aircraft, a wheelchair at your destination or transfer point, or assistance in deplaning the aircraft or through the terminal please notify a flight attendant of this at least 45 minutes prior to landing so they can request the necessary assistance prior to the aircraft arriving at your destination.

To better assist you and for the safety of all customers, we kindly ask that you remain seated until the main flow of customers have deplaned the aircraft. When the main flow of customers have deplaned, a TAME Airlines representative will come onboard to assist you.

If you are requesting special assistance with mobility needs, please review the following:

    Canes and Walkers - Canes and walkers are permitted as carryon items when traveling. When not in use, these assistive devices must be stowed in the overhead storage compartment or under the seat when onboard the aircraft.
    Wheelchair Service - Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, if required. Ask a representative for assistance.
    Electric Carts - Electric carts are available at some airport locations. These carts are used to transport passengers between concourses within the same terminal. Ask a representative for assistance and availability, as this is and airport provides service.

Please understand that, during certain travel periods, airport wheelchairs are in great demand. We appreciate your patience in the event you have to wait a few minutes for a wheelchair or additional assistance.

Batteries

All battery operated wheelchairs must meet FAA standard shipping requirements.

Gel / Dry Cell Batteries (Non-Spillable)

    Battery does not need to be removed if transporting in upright position, but wire/connection must be disconnected
    Battery terminals are insulated to prevent accidental short circuit
    Battery is securely attached to the mobility device

Medical Certificates

A medical certificate is a written statement from your physician saying that you are capable of completing your flight safely without requiring extraordinary medical care during the flight.

TAME Airlines may require medical certification under the following circumstances:

    You require Supplemental Medical Oxygen during the flight.
    You have a medical condition which causes TAME Airlines to have reasonable doubt that you can complete the flight safely without requiring extraordinary medical assistance
    You have a communicable disease.

TAME Airlines reserves the right to contact its medical advisory service if there is any concern whether you can safely complete your flight.

Portable Oxygen Concentrators

A Portable Oxygen Concentrator (POC) is a device that is used to provide oxygen therapy to patients at substantially higher oxygen concentrations than the levels of ambient air.

To ensure the safety and wellbeing for all passengers that require the use of a POC, we kindly ask that you advise us of your POC needs no later than 48 hours prior to your scheduled flight by calling our Reservations department.

POC devices not approved by the DOT and TAME Airlines will not be permitted for use onboard the aircraft.

Batteries

TAME Airlines does not have electrical power outlets onboard to support any personal assistive device.

All POC devices require 150% battery life. 100% to cover the entire flight time plus 50% to cover for any unanticipated delays.

Restricted Items

Personal oxygen units that contain compressed or liquid oxygen are considered Hazardous Material and are prohibited from check-in, carry-on and use onboard our aircraft.

Physicians Statement for Portable Oxygen Concentrator Use

All POC users must have with them a written statement from their physician dated within 30 days of their scheduled departure point that includes the following information:

    Passenger’s ability to travel
    Verification that the passenger is able to see and hear alarms and respond appropriately; AND
    Verification of when the oxygen will be required; i.e. for the duration of the trip or a portion of the trip; AND
    Prescribed oxygen flow rate identified in liters per minute (LPM) plus any additional information required.

Non-Approved Items

Please note that TAME Airlines does not permit the use of the following devices onboard any of our aircraft:

    Personally owned medical oxygen cylinders
    Personally owned portable liquid oxygen concentrators
    Devices requiring external power (from an aircraft power receptacle)
    Any assistive device which requires the use of an electrical outlet onboard the aircraft

Service Animals

    TAME Airlines welcomes service animals to accompany persons with a disability. There is no charge for the transportation of a service animal, and they may travel in any area of the aircraft, as long as the animal does not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation. Please select one of the links below for more information on traveling with your service animal either domestically or internationally.
    TAME accepts, without charge, service animals trained to assist a Qualified Individual with a Disability who requires the animal to assist them in the performance of necessary activities. The animal(s) will be permitted to accompany the passenger into the cabin, if they meet the conditions of acceptance noted below.

    Conditions of Acceptance A passenger traveling with an emotional support/psychiatric service animal in the cabin of the aircraft, as well as service animals on a flight scheduled to take eight (6) or more hours shall notify TAME Airlines Call Center no less than 48 hours in advance.
        TAME Airlines accepts service animals based on the credible verbal assurance from the Qualified Individual with a Disability that the animal is a trained service animal, the presence of a harness or markings on the harness, tags, identification cards, or other written documentation.
        TAME Airlines reserves the right to ask the passenger what type of tasks and/or functions the service animal provides.
        Service animals must be properly harnessed or leashed and remain under the direct control of the Qualified Individual with a Disability. A service animal will be denied boarding or removed from the flight by TAME Airlines if the animal cannot be contained by the Qualified Individual with a Disability or otherwise exhibits behavior that possess a threat to the health or safety of other passengers, or significant threat of disruption.
        Service animals must be small enough and confined to sit in the lap of a Qualified Individual with a Disability or in the space under the seat without invading another passenger’s seat area during the entire flight. If no other accommodation can be made and the animal is too large to fit safely in the cabin, the service animal must be checked as baggage. There are no fees for the transportation of service animals, either in the cabin or as checked baggage. (See EXCEPTION below.)
        Service animals may not occupy a seat, or be seated in emergency exit rows, and may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
        A passenger requesting to travel with an animal that is used for emotional support or psychiatric service will be required to provide to TAME Airlines current documentation (i.e., not older than one (1) year from the date of the scheduled initial flight) on the letterhead of a licensed mental health professional or medical doctor who is treating the person for the condition, stating the following:
            the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSMIV);
            the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
            the individual providing the assessment is a licensed mental health professional and the passenger is under his or her professional care; and
            the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

TAME Airlines reserves the right to authenticate any documentation presented.

    The passenger assumes full responsibility for the safety, well-being and conduct of the service animal, including the interaction of the service animal with other passengers who may come into contact with the animal while on board the aircraft. Additionally, the passenger is responsible for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state or territory from and/or to which the animal is being transported. TAME Airlines reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs associated with the transport of the service animal. EXCEPTION: A passenger traveling with a large service animal(s) which cannot fit in front of one (1) seat and requires the leg space of a second seat must purchase an additional seat(s) at full fare to accommodate the service animal

Special Meals

TAME Airlines does not offer specials meals. If you have special dietary needs, please feel free to bring your own meals onboard our flight.

Other Medical Items

Medical supplies, such as but not limited to syringes, nebulizers, and insulin pumps will be accepted as long as it is an approved device, meets the requirements for the device, and you can present TAME Airlines with a doctor’s note (unless otherwise stated below) that states your name, travel period, and requirement for such items and that the you do not require extraordinary care in-flight because of the use of these device(s).

Insulin Pumps

Insulin pumps will be permitted for use while onboard the aircraft provided the insulin pump does not use a wireless glucose monitor. Insulin pumps using wireless glucose monitors cannot be used onboard the aircraft, these devices may be carried on the aircraft at no additional cost provided they fit securely beneath the seat, in the overhead compartment, or an additional seat may be purchased for large assistive devices.